Returns Policy

We hope you are happy with your purchase. However, if you are not completely satisfied you can return your purchase for any reason for a full refund. Please see below for more information.

Returns

All returns must be posted within 14 days of the delivery date. All returned items must be in a resellable condition and be unused and in its original packaging.

Return Process

To return an item, please email our customer service team at robertsjltd@gmail.com to allow us to book a delivery pick up by Royal Mail. Please pack item into its original packaging ready for collection. No label is required.

Alternatively, you can take your item to a post office to return but we will not cover any postage charges. If this option is being used, please return to the following address. We recommend using a tracked service.

RobertsJ Ltd Returns Department,

Unit 32 Enterprise Business Park,

Piddlehinton,

Dorchester,

Dorset,

DT2 7UA

Refunds

Once we have received and inspected the item(s) returned, we will process a refund, subject to terms above. Please allow at least 7 days for your return to be processed by our department. Refunds can take between 1-5 working days to appear on bank statements after we have credited you back, this is dependant on credit/debit card companies. We will notify you by email that a refund has been processed.

Questions

If you have any questions relating to our return policy please contact us via this email robertsjltd@gmail.com